The “Company” means Íshestar.
The “Purchaser” means the individual, or a company, who purchases The Product according to the terms and conditions set out herein and/or each participant in the tour.
The “Contract” means the contract according to the terms and conditions set out herein between The Company and The Purchaser for the sale and purchase of The Product. The Contract is binding for both parties when The Purchaser has confirmed an order for The Product and receives the receipt of a payment or order confirmation from The Company.
The “Product” means the product as described in The Purchaser´s order confirmation whose specifications are also described on the website: www.gotrackriding.com
The “Purchaser´s order” means an offer from The Purchaser to purchase The Product according to the Terms and Condition set out herein.
Customer Service Department
The Customer Service Department of Íshestar is available to assist you should a problem arise with your order and/or if you need any further information regarding. If a problem will arise by the "purchaser" please contact GoTrackriding for solving the problem. If needed the "purchaser" will be referred direct to Íshestar office.
Pricing and terms of payment
All of the prices are listed on our website, www.gotrackriding.com. The prices are the same by the dealer as well as the "Company". The price includes VAT and taxes. The Product and our service are prepaid. Upon a payment The Purchaser will receive from The Company an order confirmation and a receipt of a payment, sent according to given contact information by The Purchaser.
Cancellation policy, refund
Our Customer Service Department is available to assist you should a problem arise with your order and/or if the Purchaser wishes to cancel his order. In cases where The Purchaser wishes to make a cancellation regarding his order for a day tour it is necessary to contact the Customer Service Department, without unreasonable delay.
Reservation can be cancelled before 07:30 on the same day the tour is scheduled without penalty. Cancellations received after 07:31 will be charged full price. The cancellation must be sent via e-mail, email@example.com, or The Purchaser can contact the Customer Service Department according to the information on the website, www.ishestar.is. Refund can take up to 10 business days to show on The Purchaser´s bank account.
If the day tour is cancelled by The Company, for example due to bad condition considering the weather or other reasons, the Purchaser will be offered another date for the tour, or The Company will reimburse The Purchaser in full according to his request thereof.
Safety rules, responsibility of participants etc.
The age limit for all tours is 8 years. Excluded is the Viking tour where the age limit is 12 years old and the Family adventure where the age limit is 6 years. Due to possible damage to unborn children and the woman herself in case of an accident pregnant women are not permitted to join the riding tours.
People under the influence of alcohol or intoxicating drugs are not permitted on the riding tours. Please note that the weight limit for all tours is 110 kg (240 lbs).
All participants must participate in the riding tour by their own free will and are aware of that each trip can involve some danger. It is the responsibility of each rider to assess whether he is physically able to take part in the trip, including getting on and off the horse by his own strength. Each participant is obliged to inform the tour guide of any condition that might affect their ability to participate in the tour. If a group is divided during the ride the parents must stay in the same group as their children.
In order to ensure security of each participant every rider agrees to follow safety rules as described in this terms or provided by the employees of The Company. In case of failure in that respect by the participant and/or he gives The Company wrong information, that will entail loss of rights to make claim against The Company. Each participant shall bear all responsibility for damage caused by him due to his carelessness or failure to follow set/given/published instructions by The Company and its employees.
Backpacks or bags cannot be taken on the ride but valuables can be stored in safety boxes at the Riding Centre of Íshestar.
All tours are weather and condition dependent. The Company reserves the rights to alter routes, tours or timetables without prior notice, should the necessity arise. For that reasons The Purchaser is aware of and agrees that the estimated duration of tours as indicated by The Company, both distance in km and/or its duration pr. hour, can change for various reasons depending on the conditions and circumstances each time.
The Company shall not be liable for any incidental, consequential or contingent damages. The Company shall have the right to investigate all claims according to its responsibility by law.
No liability is assumed for loss or expenses due to delays or changes of arrival or departures of flights or other services, weather, strike, riot wars, natural disasters or any other unforeseeable causes.
Choice of Law and jurisdiction
The interpretation and application of The Contract shall be in accordance with Icelandic law. Both parties hereby agree that the only jurisdiction and venue for any dispute with The Company or in any way relating to use of this website, www.ishestar.is, or to products purchased from The Company is before district court in Reykjavík, Iceland.
Please visit our website, www.gotrackriding.com for further information regarding each tour available for purchase.